Effective Date: January 2025
Legal Entity: Imagination Base LLC / DBA Finish Coat Digital
Address: 421 Miller Ave., Clarksville, IN 47129
Email: He***@***************al.com
This Privacy Policy explains how Imagination Base LLC, doing business as Finish Coat Digital (“Finish Coat Digital,” “we,” “our,” or “us”), collects, uses, discloses, and protects your information when you visit our website at FinishCoatDigital.com (“Website”) or use any related services (“Services”). Please read this Privacy Policy carefully. By using our Website or submitting your information, you agree to the practices described below.
1. Information We Collect
We collect information in three ways:
1.1 Information You Provide Voluntarily
This includes information you submit through: Website forms Estimate request forms Lead intake forms Chat widgets Scheduling tools Email and SMS communications AI voice or text widgets DBR (database reactivation) campaigns Client onboarding forms Information you may provide includes: Name Email address Phone number Business information Project details Uploaded files or attachments Any messages or data you type into our systems If you make payments through our platform, payment data is processed by third-party providers such as Stripe. We do not store full credit card numbers.
1.2 Information Collected Automatically
When you visit the Website, we automatically collect: IP address Browser type Pages visited Device identifiers Cookies and tracking technologies Time spent on pages Referring URLs We may use cookies, pixels, and similar technologies to improve functionality, analytics, and marketing.
1.3 Information Collected Through Third-Party Systems
Because Finish Coat Digital uses advanced automation and communication systems, we may collect or process information through: Go High Level (CRM & Automations) AI voice widgets or other AI chat assistants Call tracking platforms SMS and phone carriers Form integrations Calendar and scheduling tools These systems may store: Lead data Call recordings SMS messages AI widget interactions Form submissions Call logs or voicemail All such data is processed only to deliver services requested by you or your business.
2. SMS, Text Messaging & A2P 10DLC Compliance
We use SMS and automated messaging to communicate with visitors, clients, and prospective customers.
2.1 Consent to Receive Text Messages
By submitting your phone number through any form, chat widget, scheduling tool, pop-up, landing page, or lead intake system on our Website, you consent to receive SMS messages from Finish Coat Digital. Message types may include: Appointment reminders Lead follow-ups Project updates Notifications Marketing messages (only when permitted) Responses to your inquiries DBR follow-ups Your consent is voluntary and not a condition of purchase.
2.2 Opt-Out Instructions
You may opt out at any time by replying: STOP UNSUBSCRIBE To request help, reply: HELP Opting out stops all marketing and automated messages unless you opt in again.
2.3 Message Frequency & Rates
Message frequency varies. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
2.4 Data Collected Through SMS
We may collect: Your phone number Message content Delivery confirmations Call recordings AI conversational transcripts This information is used only to provide communications you requested, improve service, and fulfill business needs.
2.5 Third-Party Messaging Providers
We use approved messaging carriers and automation platforms (such as Go High Level, or Twilio) to deliver messages. These providers process your data solely to transmit messages on our behalf. We do not sell or share SMS consent or phone numbers with unrelated third parties.
3. How We Use Your Information
We may use your information to: Respond to messages and inquiries Provide services you request Send confirmations, reminders, and updates Deliver estimate requests or proposals Improve Website performance Conduct marketing and lead nurturing (with proper consent) Run DBR campaigns for clients Operate AI widgets and voice assistants Track communications and website performance Comply with legal obligations We do not sell your information.
4. How We Share Information
We may share data with: Service providers assisting in delivering our services CRM and communication platforms Messaging carriers Email service providers Payment processors Scheduling tools Web hosting and security providers We may also share information when required: To comply with law or legal requests To protect rights, safety, and property During a business transfer or merger We never sell personal data or SMS consent information.
5. Call Tracking & Recordings
If you call a number associated with Finish Coat Digital, the call may be: Recorded Transcribed Logged for quality, training, or proof of communication By calling us, you consent to these practices where legally permitted.
6. Data Retention
We retain information for as long as necessary to: Provide services Fulfill contractual obligations Maintain business and legal records Improve our systems You may request deletion at any time.
7. Your Rights
You may: Request access to your information Request corrections Request deletion of your data Opt out of marketing Withdraw consent for SMS or email communication Disable cookies in your browser EU and UK users also have GDPR rights.
8. Data Security
We use reasonable physical, administrative, and technical safeguards to protect your information. No online system is 100% secure, but we take all reasonable precautions.
9. International Data Transfers
Our services operate from the United States. If you are outside the U.S., your information may be transferred and processed here.
10. External Links
Our Website may contain links to outside sites. We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on this page with a new “Effective Date.”
12. Contact Us
Imagination Base LLC / DBA Finish Coat Digital 421 Miller Ave. Clarksville, IN 47129 Email: He***@***************al.com
